Services

Ebizzbox Services is a trend-setter among business process outsourcing companies in India. We have cutting-edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialer software, ACD, IVR, soft phone, voice logging and call recording in all our contact centers. The call center services offered by Ebizzbox are divided under three main heads which are outbound, inbound and back office services. Ebizzbox Services has the expertise and skilled manpower to set up and manage large outbound and inbound call center services. Our call center agents are well trained and proficient enough to handle large volumes of calls in a professional manner. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales.

Multichannel Customer Services Achieving customer delight through unparalleled customer service holds the key to becoming a modern day successful business. Our multichannel customer service solutions are instrumental in assisting your growth and lead to highly efficient customer experience management. Our customer service solutions include: Customer experience services Customer Experience, nowadays, is a key differentiator that defines a company’s success. With our comprehensive suite of customer experience services, we help you to enrich your customers’ experience. Ebizzbox’s process outsourcing teams are keenly adept at web-enabled processes: Order management Billing query handling Email support Chat Support Market Research Product Promotion Campaigns Our innovative advisory, global operational delivery capabilities and contact center technology help to optimize contact center operations and thereby facilitate better customer engagement. Customer Interaction Services (CIS) Our multichannel Customer Interaction services helps businesses earn loyal and happy customers. Call center services at Ebizzbox are an intelligent mix of integrated domain knowledge, analytics and transformational technological solutions that enable effective customer engagement and build everlasting relationships. Across both sides of the communication channel, Ebizzbox has established its credentials in handling inbound processes professionally Customer Support Technical Helpdesk Inquiry Handling Call Answering In addition to the gamut of services above, we offer end-to-end multichannel services across communication methods like voice, e-mail, chat, social media, SMS, Virtual Assistant, IVR, fax, website, mobile etc. Customer acquisitions and sales By adopting the Ebizzbox IVY approach to increase the rate of customer acquisition and retention, our clients experience unprecedented customer base growth and capitalize on improved sales processes that enable cross-selling and up-selling to established as well as newly systematically targeted customer bases. Our veteran customer service processes cover all facets of traditional BPO Appointment Scheduling Information Verification Soft Lead Generation Customer Surveys Telemarketing In addition to the gamut of services above, we offer end-to-end multichannel services across communication methods like voice, e-mail, chat, social media, SMS, Virtual Assistant, IVR, fax, website, mobile etc. Customer Retention Management Customers are the reason you are in business. Once acquired, it becomes even more significant to nourish and take special care of your customers. Acquiring a new customer is always more tiring and costlier than retaining an existing one. This is why enhancing the customer experience through a progression of strategies so as to increase the engagement level and lifetime value becomes such an essential element for your business. Ebizzbox’s customer retention services optimize the tactics to involve your customers in a lasting relationship with your business. Our wide range of customer retention solutions includes up-selling, cross-selling, analytics, consulting, social media strategy, omnichannel assistance, promotion, etc

	Back Office Solutions Our carefully tailored back office business process outsourcing (BPO) solutions help organizations manage their large volume of data and transactions effectively and more profitably thereby enabling them to function with improved efficiencies. Ebizzbox provides a holistic array of back office support services via our singular blend of data prowess, smart software, and solution boosters, which ultimately ensures dandy business results. Our back office BPO services include: Data Entry Services Sustaining an impressive and unshakable business growth depends on précised and systematized data. Despite the Paramountcy, keeping a measurable track of your data is not only tiresome but also a costly affair. Data processing is tedious and any delay in it may profoundly cutback your business revenue and impact your customer loyalty adversely. Hence, business owners are now opting to outsource data entry services to a proficient and renowned vendor. Ebizzbox, a leading data entry service provider, helps your business to make apprized decisions, escalate overall productivity, and in particular, save data entry expense. Our data entry solutions are incomparable, timely, and accurate that help your business in accomplishing elevated customer retention, accelerated customer loyalty, upheaved long-haul revenues, and upheld growth. The wide range of data entry services offered by us include online, offline, logistic, image, manual, copy paste, document, document management, directory, invoice & billing, product, and application form solutions Data Mining Services For any business, the process of data mining is extremely crucial. This never ending function of exploration and apprehension digs out the meaningful arrangement in the clutter of data available to your business. Recognizing the hidden patterns and analyzing the relatable implications help a business to unfold prevalent market trends, forecast future opportunities, drive revenue, and trim the operational cost. For this, businesses across the world look to outsource data mining solutions. Ebizzbox, being one of the preeminent data mining companies, offers an extensive array of: Web data mining Image data mining Word and Excel data mining PDF and Open Source data mining SQL data mining Social media data mining Data mining consulting B2B database creation and list building Contact information data mining Email list data mining Our competent experts would develop a firm correlation between factors like competition, customer demographics, economic parameters, product positioning price, etc and would determine their impact on your business objective, sales figures, and customer experience. So, if you are in the pursuit of standard and precise data mining outsourcing, Ebizzbox is where your search ends. Data Management Services With every purchase, inquiry, social media post, and customer engagement, loads of data pour in that need to be managed in an orderly manner. Not just handling, but businesses also require to analyze and generate useful information out of the data to make a nimble action plan. Handling the data management practice at an in-house facility requires recruitment of qualified, experienced, and skilled experts that would cost you a good capital investment. So, availing data mining solutions from an illustrious vendor is what a wise business owner looks for. Ebizzbox offers you an unmatched data management outsourcing service that would help you to effectively handle data, develop & manage precise reports, create dashboards, and handle alerts to cater to the diverse requirements that range from regulatory compliance reporting to MIS reporting. Being one of the premier data management companies, we process and administer raw data on a regular basis so that you can get your focus back on mission-critical business functions. Order Management Solutions In this world of advancing technology and swiftly transforming business models, every company has to be extra cautious about its supply chain management. Ultra-modern tech has empowered the customers of today to select from a plethora of order and delivery platforms. In addition, the sophistication of global supply chains and increasing expectation from every phase of the order process have compelled the businesses to avail the custom order management service. Ebizzbox is a notable name in providing order management solutions to businesses of various industries. Our order management services help businesses to streamline their supply chain and order delivery channel and also aid in enhancing the sales cycle and elevate the revenue accordingly. We provide custom eCommerce order management to companies that look to accomplish cost-effectiveness, timely deliverance, increased customer engagement, trimmed error occurrence, and superb decision-making. Document Digitization and Archiving Services Digitalization has moved the world from paper to PC, laptops, and smartphones. Our document digitization service helps your business to go completely paperless and fully digital. We have competent and dedicated experts who will digitize your business’s data of audio, textual, image, periodicals, books, card, and video forms into any preferred format that can be stored on any platform or media.

Finance and Accounting Ebizzbox’s comprehensive range of carefully tailored BPS Finance and Accounting Services (F&A) optimize key processes to deliver increased efficiencies and optimum results. Being one of the notable Finance and Accounting outsourcing companies, we reshape your business’s finance operations with a fusion of high-end technologies like RPA, AI, and analytics. You can avail tailor-made accounting and financial service outsourcing in strict conformation to your business’s bottom-line. We carefully partner with businesses to improve their financial performance through: Invoice Processing Services Ebizzbox offers the best Invoice processing services to clients ensuring frictionless and paperless management. Our superior solutions eradicate the need of manual and paper-based invoice processing and trim the number of touches per transaction. You won’t require to re-key the information as all the documents can be routed automatically between departments Help Desk Services Whether it’s about offering an unparalleled IT support to your employees or providing uninterrupted assistance to your offshore team, Ebizzbox delivers an impeccable and an ace level of help desk solutions. Businesses require a proficient team, up-to-date technology, and vast experience in the domain to provide the high end IT support to their employees. Help desk outsourcing enables a company to do all this at an affordable price range. Ebizzbox hires, trains, and retains the best professionals in the industry to bring the scalability issue of our clients to its knee. Additionally, we utilize up-to-the-minute technology to offer hassle-free and swift assistance to your employees through all the available channels. Our diligent agents ensure to record data from each conversation in order to make the process better and increase the saving for your business. Contract Management Solutions Contracts are not just the passive documents of your business. Actually, contracts are the assets using which your business trims risk, attains adherence, make better revenue, and digs out opportunities. The sophistication level may differ from contracts to contracts. Some of them might be simple while others may too complex and interlinked with other contracts. Handling such crucial documents and updating them is a professional job that every business looks to do perfectly. Ebizzbox, a renowned contractor management company, offers 360-degree assistance and vision of your contract portfolio. Clients avail contractor management services from us owing to our proficiency and dexterity in the domain. Customer Database Management Services Your company’s data is invaluable. A few minutes of disruption in your company’s data could end up like a million dollar loss for you. Security, accessibility, analysis, etc are some of the major issues that get the business owners to look for an efficient database management company. At Ebizzbox, we believe in offering cost-effective solutions to our clients 247365. We have certified database administrators that have far-out domain expertise and prowess in Oracle, DB2, and SQL Server Routine Services Optimization Optimization of routine services like vendor management, catalogue management, negotiations, contracting, day to day purchasing etc Vendor Management Services The management of vendors (in multiple or a single location) becomes an arduous task. However, this should stop the business owners like you to expand your operations. Vendor management services are the facilities that businesses avail to improve their efficiencies and smoothen their expansion plan. Ebizzbox provides you with comprehensive end-to-end vendor management solutions right from the selection of qualified vendors in the local area while keeping a single point-of-contact Reporting and analysis

	Business Process Services Consulting Ebizzbox has cemented a result-oriented consulting framework with a delivery model honed for delivering the best results in the industry using its IVY approach. By tweaking your existent processes according to the results of the in-depth analyses carried out by Ebizzbox consultants, you can address any niggles in your system as well as put new practices in place that increase the efficiency of services delivery. Our consulting services have achieved transformations for businesses

Ecommerce Support Services

Add panache to your ecommerce business with the innovative Ebizzbox IVY methodology that analyzes, appends and improves your existing processes to make them streamlined and ever more profitable. Ebizzbox business process services expand your footprint and increase steadfast customers by delivering vital differentiators in the ecommerce industry.

Our IVY approach helps to:

Maintain margins
Boost profits
Garner new customer bases
Improve aftermarket services
Provide after sales support
Induce repeat business

Get the first-string Ecommerce Support Service from us today!

Human Resources Outsourcing

The people that are involved in the functioning of a business need to be motivated by aligning their goals with that of the organization. Ebizzbox aids you in spreading this synergetic partnership to all of your employees.

From technical engineers and programmers to back-office staff, each individual can contribute in making your plans for success come true.

To harness their latent potential, Ebizzbox plans and carries out customized processes and events according to the end goals you have in mind.

With business environment becoming more and more volatile every day, the pressure on departments like the human resource to reduce operational cost and keep up the quality level increases. For the same, businesses tie up with HR outsourcing companies. At Ebizzbox, we identify the uniqueness of every business and hence offer you a holistic array of HR outsourcing services that include:

Ensuring adherence to employment laws
Branding your business as a modern employer
Incepting a tested and technology-backed HR program
Handling Payroll
HR Administration

Ebizz Box

Multichannel Customer Services

Back Office Solutions

Finance and Accounting

Business Process Services Consulting

Ecommerce Support Services

Human Resources Outsourcing

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